How to send a complaint

Last updated: October 2026

Fair treatment matters when you contact Silhouetteamerican Floor Coating. Please tell us if something goes wrong. This page explains how to raise a concern and how we handle it. It is a general template, not legal advice.

Concerns We Can Hear About

You may report concerns about:

• Your phone or message contact with Silhouetteamerican Floor Coating
• Our use or protection of personal information
• Site content that seems inaccurate or unclear
• Conduct by a provider we referred

When the Concern Involves a Provider

Providers in our network operate independently. Each manages its own estimates, prices, products, warranties and customer care. For concerns about floor coating work, write to the provider first. Save copies of your messages.

Let us know too. Feedback helps us maintain an honest network. Providers with repeated shortcomings may be removed. Silhouetteamerican Floor Coating cannot resolve contract disputes, handle warranty claims, return a provider's charges or represent a provider.

Details to Include

Send your complaint to contact@silhouetteamerican.bar with:

• Your name and contact information
• The date you contacted us or the provider
• The number you dialed or form you submitted, if remembered
• The provider's business name, if known
• A brief description of the issue and the result you want

How We Handle Your Message

We acknowledge complaints by email, usually within a few business days. We examine the concern and may contact the provider as part of that process. We then explain our findings and any action we intend to take.

If the Reply Does Not Resolve It

You can reply and request another review if you remain unhappy with our response. You may also contact your state attorney general, a consumer protection office or your local Better Business Bureau. If the provider is a licensed contractor, the state licensing board may be another source of help.

Where to Write

Address complaints and questions about this process to contact@silhouetteamerican.bar.